okwn's Privacy Policy

Introduction & Purpose

okwn operates as a safe, transparent, and trustworthy online casino and betting platform for players in Bangladesh. We believe your personal information belongs to you. The primary purpose of this Privacy Policy ("Policy") is to inform you about what information is collected when you use the okwn platform, why it is collected, and how it is used and stored.

This Policy applies to our website, application, and all related services. By using okwn's services, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

We are continuously improving our security and privacy practices, and this Policy may be updated from time to time. We will make reasonable efforts to notify you of any significant changes.

What Information We Collect

When you register on the okwn platform or use our services, we may collect the following types of information:

Personal Identification Information

• Full name and contact address
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 or above may use the service)
• National ID card or passport details (when identity verification is required)

Financial Information

• bKash, Nagad, or Rocket number (for transaction purposes)
• Bank account details (for bank transfers)
• Transaction history and amounts

Technical & Usage Information

• IP address and device identifier information
• Browser type and operating system
• Your platform usage patterns, page visits, and session duration
• Information collected from cookies and similar tracking technologies

Purpose & Use of Data Collection

We use your information only for specific and legitimate purposes. okwn commits that your personal information will not be used beyond the purposes listed below:

Account Management & Service Delivery

We use your personal information to create, verify, and manage your account. This includes keeping the login process secure, saving your preferences, and providing relevant services.

Processing Financial Transactions

We use your payment information to process deposit and withdrawal requests and to prevent financial fraud. Ensuring secure transactions via bKash, Nagad, Rocket, and bank transfer is our highest priority.

Customer Support & Communication

We use your contact information to resolve issues, answer questions, and send important service-related notifications. Our support team is available 24/7 in both Bengali and English.

Security & Age Verification

We use technical information to ensure platform security, prevent unauthorized access, and verify user age. Please note that okwn is only for users aged 21 or above.

Responsible Gaming

We help ensure responsible gaming by monitoring your gaming behavior. This includes identifying unusual gaming patterns and providing assistance when needed.

Service Improvement

We analyze overall usage patterns to improve platform performance and user experience. This analysis is always done in aggregate — not on an individual basis.

Data Security & Protection

okwn follows industry-leading technologies and practices to protect your personal information. Our security measures include:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, making unauthorized access to your information by third parties impossible.
• Access Control: Only authorized personnel can access your information, and that access is closely monitored.
• Regular Security Reviews: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
• Data Backup: Your information is regularly backed up to secure and inaccessible servers.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.

Sharing Information with Third Parties

okwn never sells your personal information or transfers it to third parties for advertising purposes. However, in the limited circumstances described below, certain information may be shared with necessary third parties:

Payment Processing Providers

The necessary transaction information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for the purpose of processing transactions.

Technology Service Providers

We use the services of various technology providers to operate our platform. These providers can access only the minimum information required for specific technical services, and they follow data protection standards equivalent to our Privacy Policy.

Legal Obligations

If disclosure of any information is required under applicable law in Bangladesh or by court order, we will comply with that legal obligation. Even in such circumstances, we will make every effort to protect your privacy to the extent possible.

Business Succession

If there is any change in okwn's business structure (such as a merger or acquisition), your information may be transferred to the new operators. In that case, the new operators will be bound to comply with the terms of this Policy.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the okwn platform. Cookies are small text files stored in your browser that help improve your browsing experience.

Essential Cookies

These cookies are essential for the basic functionality of the platform. Without them, login, session management, and security features will not work properly. These cookies remain active without your consent because they are essential for service delivery.

Analytical Cookies

We use analytical cookies to analyze platform performance and improve the user experience. These do not collect your personally identifiable information — they only monitor overall usage patterns.

Managing Cookies

Cookies can be controlled or deleted from your browser settings. However, please note that disabling essential cookies may cause some important platform features to not work properly.

Data Retention Period

We retain your information only for as long as necessary or legally required. In determining the retention period, we consider the following:

• All account-related information is retained for as long as your account remains active.
• Financial transaction records are retained for a specified period in accordance with applicable law.
• Even after account closure, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud investigation purposes.
• Upon expiry of the retention period, information is securely and permanently deleted or anonymized.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

Right to Access

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable timeframe.

Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Maintaining accurate information helps us keep the quality of our service high.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may be required to be retained for a specified period.

Right to Object

You may object to the processing of your information for specific purposes. We will review your objection and take appropriate action where applicable.

Protection of Minors

okwn strictly ensures that this platform is only for users aged 21 or above. We do not knowingly collect or process the personal information of any minor.

We take the necessary steps to verify age at the time of registration. If we find evidence that a minor is using the platform, we will immediately close that account and permanently delete any information collected.

If a parent or legal guardian believes their minor child has used our platform, please contact our support immediately.

Policy Changes & Updates

okwn reserves the right to review and update this Privacy Policy from time to time. This Policy may change due to business needs, technological changes, or legal requirements.

For significant changes, we will send a notification to your registered email and/or display a clear notice on the platform. Continued use of the platform after changes will be taken to mean that you have accepted the updated Policy.

The latest version of this Policy will always be available on this page. We recommend that you review this page regularly to stay updated on any changes.

International Data Transfers

To facilitate our service delivery, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• The organizations or countries to which data is transferred follow adequate data protection standards.
• Data protection terms are included in agreements with third parties.
• The security measures described in this Policy also apply to international transfers.

We are always committed to ensuring the highest level of protection for your information, regardless of where it is stored.

Complaint Resolution

If you have any concerns or complaints about this Privacy Policy or the handling of your information, we ask that you first contact us directly. Our support team is available 24/7 in both Bengali and English, ready to hear your complaint and provide a quick resolution.

We take every complaint seriously and commit to resolving it transparently. Your satisfaction is our highest priority.